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What is Decimal?

Decimal is an AI support agent that helps your engineering and support teams resolve customer issues faster. It investigates tickets by searching your codebase, knowledge base articles, logs, and custom tools.

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How Decimal Works

When a support ticket comes in, Decimal’s AI agent:
  1. Searches your codebase across your connected repositories
  2. Queries your connected tools (observability, incident management, data warehouses) for relevant context
  3. Searches your knowledge base for relevant articles and prior resolutions
  4. Produces a structured response with an internal investigation for your team and a customer-facing answer

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Core Concepts

  • Support View, filter, and manage support tickets. Leverage the AI agent to resolve issues or deep dive agent to get additional information.
  • Knowledge Base Curate the knowledge that powers your AI agent. Sync directly from your help center or doc site, author articles manually, or let Decimal auto-generate them from your codebase, code changes, and past resolutions.
  • Playground Ask questions interactively and get fast, accurate, grounded answers using your codebase and knowledge base.
  • Chat Widgets Embed an AI support chat on your website for your customers. Available for both authenticated and public users.

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Getting Started

Interested in trying Decimal? Book a demo with our team to see it in action. Already have access? Sign in at app.getdecimal.ai using your SSO credentials.