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The Playground is a multimodal chat interface powered by the same AI agent that resolves support tickets. Use it to explore your codebase, surface knowledge base articles, or troubleshoot issues in a free-form conversation. Pin a specific ticket or knowledge article to ground the discussion in relevant context, and attach images, screenshots, or other media to give the agent the full picture.

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How to Use the Playground

  1. Navigate to the Playground from the sidebar
  2. Add or remove repositories to control which codebases the agent searches
  3. Use @ mentions to pin a specific ticket or knowledge base article as context for your question
  4. Attach files like screenshots, log files, PDFs, or audio/video recordings to give the agent the full picture
  5. Type your question in the input box and press Enter
The AI agent will search your connected codebase, knowledge base articles, and tools to formulate an answer. You can continue the conversation with follow-up questions. Each message builds on the full history of the conversation.

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Conversation History

All Playground conversations are automatically saved. Access your past conversations in two ways:
  • Click the History button in the context bar
  • Press ⌘K (Mac) or Ctrl+K (Windows/Linux)
Click any past conversation to reopen it and continue where you left off.

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Working with Answers

Once the agent completes its response, you’ll see several actions below the answer:

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Sources & Citations

Click Sources to open a modal showing every source the agent used, grouped by type:
  • Knowledge Base: Articles referenced in the answer
  • Source Code: Code files and snippets
  • Observability Logs: Log entries from connected tools
Each source includes a title and snippet. Click any source to open it in a new tab.

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View Reasoning

Click View Reasoning to see the agent’s step-by-step investigation process, including which tools it called, what it searched for, and how it arrived at its answer.

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Copy

Click the Copy button to copy the full response to your clipboard.

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Create Knowledge Base Article

Click Create Article to turn a useful answer into a knowledge base article. The article is pre-populated with the response content and created with an In Review status for a team member to verify before publishing. This is a great way to build your knowledge base organically: whenever the Playground gives a useful answer, save it for the whole team.

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Providing Feedback

After the agent completes a response, a feedback section appears below the answer. Rate the response with thumbs up or thumbs down, and optionally leave a comment explaining what was helpful or what could be improved. Feedback helps the Decimal team improve the agent’s performance over time.

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Starting a New Chat

Click New Chat in the header to clear the current conversation and start fresh. Each conversation is independent: new conversations start with a clean context. The Playground is a great tool for onboarding new team members. They can ask questions about the codebase and product without needing to find the right person to ask.