AI Agent
When a ticket is created in your ticketing system, Decimal’s AI agent automatically kicks off in the background. It analyzes the ticket, pulls evidence from your codebase, logs, and documentation to identify resolution steps, and surfaces a ready-to-use response here in the ticket detail view. You can also trigger the agent manually by clicking Deploy. This is useful if you want to re-run the analysis with additional context or after new replies come in. Click View details to watch the reasoning unfold in real time, or Stop to cancel a run.Analysis Modes
When a ticket has conversation replies, you can choose between:- Ticket only: Analyzes the original ticket description
- With replies: Includes the full conversation thread for deeper context
Agent Response
Once the agent completes its analysis, the Response tab displays the result with a toggle between two views:- Investigation: A detailed technical breakdown for your team, including code references and root cause analysis
- Response: A customer-friendly message you can send to address the reported issue
Response Actions
From the response panel, you can:- Sources: View the citations the agent used (code, knowledge base articles, logs)
- Reasoning: See the agent’s step-by-step investigation process
- Copy the response to your clipboard
- Re-run the agent, optionally adding text instructions or file attachments to guide the next investigation
- Save to Knowledge Base: Convert the findings into a reusable knowledge base article
- Feedback: Rate the response with thumbs up or down to help improve future results