Overview

The Knowledge Base is the central library of articles that powers Decimal’s AI agent. The agent searches your articles when resolving support tickets, answering Playground questions, and responding through Chat Widgets. The more comprehensive your knowledge base, the better the agent’s responses.

Decimal’s knowledge base is self-updating. Articles are automatically generated from ticket resolutions, synced from your connected help centers and doc sites, and kept current as your codebase evolves.

Article Sources

Articles can come from several sources:

Source	Description
Manual	Created directly in the Decimal editor
File Import	Uploaded from PDF, Markdown, Word, Excel, CSV, HTML, and other formats
AI-Generated	Automatically created from AI agent resolutions on support tickets
Playground	Saved from Playground conversation answers
Documentation Sync	Synced from your connected help center or doc site
Integration Sync	Synced from connected third-party tools (e.g. Notion)
Codebase	Auto-generated from your connected repositories and code changes

Browsing Articles

The Knowledge Base page displays all articles in a list with Title, Status, and Updated columns, sorted by most recently updated. Public articles are indicated with a globe icon. Use the search bar to find articles by title or content. Filter by status, category, source, author, date range, or visibility (public/private) to narrow the list. Articles with the status In Review are AI-generated articles that haven’t been verified by a team member yet. Review and publish them to ensure quality.