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The Databricks integration lets Decimal’s AI agent query your lakehouse data when investigating support tickets.

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What It Does

  • Queries customer data stored in Databricks tables and views
  • Accesses analytics data for understanding customer behavior and usage patterns
  • Provides data context to help the agent give more informed responses

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Connecting Databricks

  1. Navigate to Integrations: Go to the Integrations page in the sidebar.
  2. Click Databricks: Click on the Databricks integration row to open the configuration modal.
  3. Enter your Databricks host: Provide your Databricks workspace URL.
  4. Provide an access token: Enter your Databricks personal access token.
  5. Connect: Click Connect to save and activate the integration.
Use a service principal with limited permissions rather than a personal token for production use.