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Jira Service Management

The Jira Service Management integration imports your service desk tickets into Decimal for AI-powered investigation.

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What It Does

  • Syncs service requests from Jira Service Management into Decimal
  • Writes resolutions back as comments on the original Jira issue
  • Imports issue details including descriptions, comments, and custom fields
  • Keeps issues updated as they progress through Jira workflows

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Connecting Jira Service Management

  1. Navigate to Integrations: Go to the Integrations page in the sidebar.
  2. Click Jira Service Management: Click on the Jira integration row to open the configuration modal.
  3. Enter your Jira instance URL: Provide your Atlassian instance URL (e.g., https://yourcompany.atlassian.net).
  4. Provide API credentials: Enter your Atlassian email and API token.
  5. Connect: Click Connect to save and begin syncing.

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Creating a Jira API Token

  1. Go to id.atlassian.com/manage-profile/security/api-tokens
  2. Click Create API token
  3. Give it a label (e.g., “Decimal Integration”)
  4. Copy the token and paste it into the Decimal configuration