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The ServiceNow integration connects your enterprise ITSM environment to Decimal, enabling AI-powered analysis of ServiceNow incidents and tickets.

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What It Does

  • Syncs incidents from ServiceNow into Decimal
  • Writes resolutions back as comments on the original ServiceNow incident
  • Imports ticket details including descriptions, comments, and metadata
  • Keeps incidents updated as they progress through ServiceNow workflows

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Connecting ServiceNow

  1. Navigate to Integrations: Go to the Integrations page in the sidebar.
  2. Click ServiceNow: Click on the ServiceNow integration row to open the configuration modal.
  3. Enter your instance URL: Provide your ServiceNow instance URL (e.g., https://yourcompany.service-now.com).
  4. Provide credentials: Enter your ServiceNow API credentials (username and password, or OAuth credentials).
  5. Connect: Click Connect to save and begin syncing incidents.