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The CloudWatch integration lets Decimal’s AI agent query your AWS CloudWatch Logs when investigating support tickets.

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What It Does

  • Queries CloudWatch Log Groups to find relevant log entries
  • Filters logs by time range, service, and error patterns
  • Correlates log data with ticket context for root cause analysis

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Connecting CloudWatch

  1. Navigate to Integrations: Go to the Integrations page in the sidebar.
  2. Click CloudWatch Logs: Click on the CloudWatch integration row to open the configuration modal.
  3. Provide AWS credentials: Enter your AWS Access Key ID and Secret Access Key.
  4. Select a region: Choose the AWS region where your CloudWatch Logs are stored.
  5. Connect: Click Connect to save and activate the integration.
Use an IAM user or role with read-only access to CloudWatch Logs for best security.