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The Datadog integration lets Decimal’s AI agent query your Datadog logs and metrics when investigating support tickets.

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What It Does

  • Queries logs to find relevant entries related to a support issue
  • Retrieves metrics to identify performance or availability problems
  • Correlates data with ticket context for more accurate root cause analysis

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Connecting Datadog

  1. Navigate to Integrations: Go to the Integrations page in the sidebar.
  2. Click Datadog: Click on the Datadog integration row to open the configuration modal.
  3. Enter your Datadog site: Select your Datadog site (e.g., datadoghq.com, datadoghq.eu).
  4. Provide API and Application keys: Enter your Datadog API key and Application key.
  5. Connect: Click Connect to save and activate the integration.
You can create API and Application keys in Organization Settings in your Datadog account.