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The PagerDuty integration allows Decimal’s AI agent to check for active incidents when investigating support tickets.

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What It Does

  • Checks triggered and acknowledged incidents when investigating a support ticket
  • Correlates reported issues with ongoing PagerDuty incidents
  • Provides incident context in the agent’s response

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Connecting PagerDuty

  1. Navigate to Integrations: Go to the Integrations page in the sidebar.
  2. Click PagerDuty: Click on the PagerDuty integration row to open the configuration modal.
  3. Provide your API key: Enter your PagerDuty REST API key with read-only access.
  4. Connect: Click Connect to save and activate the integration.