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The Incident.io integration allows Decimal’s AI agent to check for active incidents when investigating support tickets, helping your team determine if a reported issue is related to a known incident.

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What It Does

  • Checks active incidents when investigating a support ticket
  • Correlates issues with ongoing incidents to avoid duplicate investigations
  • Provides incident context in the agent’s response

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Connecting Incident.io

  1. Navigate to Integrations: Go to the Integrations page in the sidebar.
  2. Click Incident.io: Click on the Incident.io integration row to open the configuration modal.
  3. Provide your API key: Enter your Incident.io API key.
  4. Connect: Click Connect to save and activate the integration.