What It Does
- Syncs conversations from your Intercom workspace into Decimal
- Writes resolutions back as replies on the original Intercom conversation
- Imports message threads with full conversation history
- Keeps conversations updated as they progress in Intercom
Connecting Intercom
- Navigate to Integrations: Go to the Integrations page in the sidebar.
- Click Intercom: Click on the Intercom integration row to open the configuration modal.
- Provide your access token: Enter your Intercom access token.
- Connect: Click Connect to save and begin syncing conversations.