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The Slack integration adds an AI-powered support bot to your Slack workspace. Team members can ask questions and get answers directly in Slack, powered by the same AI agent that handles support tickets.

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What It Does

  • AI bot in Slack: Team members can ask the Decimal bot questions in DMs or channels
  • Answers from your knowledge base and code: The bot searches your connected data to answer questions
  • Threaded responses: Answers are delivered as threaded Slack messages

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Connecting Slack

  1. Navigate to Integrations: Go to the Integrations page in the sidebar.
  2. Click Slack: Click on the Slack integration row to open the configuration modal.
  3. Install the Decimal Slack app: Click the install button to be redirected to Slack’s OAuth authorization page.
  4. Authorize: Review the permissions and authorize the Decimal app for your workspace.
After authorization, the Decimal bot will be available in your Slack workspace. You can invite it to channels or message it directly.

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Using the Bot

  • DM the bot: Send a direct message to the Decimal bot with your question
  • Mention in a channel: Mention @Decimal in any channel where the bot has been invited
  • Threaded conversations: Reply in a thread to continue the conversation
The Slack bot uses the same AI agent and knowledge base as the rest of Decimal. Any improvements to your knowledge base automatically improve the bot’s responses.